We pride ourselves on our high standards and customer service, however, we are only human and very occasionally things can go wrong with the picking or delivery process. Please rest assured that, on the rare occasions where this proves to be the case, we will always do our very best to put things right.

With any problem initially, let us know by email with the key facts, and we will do our best to resolve promptly. Items must not be returned to us without prior notification and must be in our sealed packets as supplied, and the packets in a suitable box or padded envelope.

If a product we have supplied is defective, damaged, or incorrectly supplied, we will be happy to resolve this issue at no cost, either by replacing, refunding or collecting and exchanging the item.

Once a returned item arrives with us, we will refund where appropriate using the same payment method used at the time of ordering, within 7 business days.